Frequently Asked Questions

InterBank is a community bank serving personal and business customers across Texas and Oklahoma. Built on a foundation of local relationships, InterBank offers a full range of banking products including checking and savings accounts, loans, home financing, and treasury services — all backed by experienced local bankers who know their communities.

InterBank operates branches throughout Texas and Oklahoma. To find the nearest branch, including hours, phone numbers, and services offered, visit interbank.com/locations or contact your local branch directly.

Hours vary by location. Visit interbank.com/locations, select your branch, and view its specific hours and contact information.

Yes. InterBank is a Member FDIC institution, meaning your deposits are insured by the Federal Deposit Insurance Corporation up to the maximum amount allowed by law — currently $250,000 per depositor, per ownership category.

InterBank’s routing number is 103000703. You will need this number for direct deposits, wire transfers, ACH payments, and setting up automatic bill payments.

InterBank’s NMLS (Nationwide Multistate Licensing System) number is 412789. This identifier is used for mortgage and lending compliance purposes.

You can reach InterBank by visiting any branch in person, calling your local branch directly (find numbers at interbank.com/locations), or using the online contact form at interbank.com/contact. For 24-hour debit card support, call 1-877-949-7200 (lost or stolen card) or 1-800-992-3808 (card activation or PIN change).

Yes. InterBank is an Equal Housing Lender committed to providing fair, equitable, and nondiscriminatory access to credit and housing. The bank complies with the Equal Credit Opportunity Act (ECOA), the Fair Housing Act, and the Safety and Soundness Act.

Yes. InterBank’s online banking platform lets you view account balances and transaction history, transfer funds between accounts, pay bills, send Zelle® payments, set up account alerts, and access eStatements — all from your computer or mobile device.

Visit interbank.com and click ‘Online Banking,’ then select ‘Enroll Now.’ Follow the prompts to create your username and password. If you need assistance, contact your local branch.

Yes. The InterBank mobile banking app is available for both Apple (iOS) and Android devices. It allows you to check balances, view transactions, make mobile check deposits, transfer funds, pay bills, send Zelle® payments, and set real-time alerts. Download it from the App Store or Google Play.

Yes. Mobile Check Deposit is available through the InterBank mobile app. Simply log in, select the deposit option, take a photo of the front and back of your endorsed check, and submit. For detailed instructions, visit interbank.com/resources/mobile-deposit.

Real-Time Alerts notify you immediately of account activity — such as transactions, low balances, or login attempts — via text or email. You can configure alert preferences within the mobile banking app or online banking portal.

Click ‘Forgot Password?’ on the online banking login screen at interbank.com and follow the prompts to reset your credentials. If you continue to have trouble, contact your local branch for assistance.

InterBank offers both standard and interest-bearing personal checking accounts. All personal checking accounts include a personalized Visa debit card, online and mobile banking access, eStatements, real-time alerts, debit card controls via Card Manager, fraud text alerts, and Zelle® for peer-to-peer payments.

Yes. InterBank offers personal savings accounts to help you build and protect your financial future. Contact your local branch or visit interbank.com for current product options and rates.

You can open an account by visiting any InterBank branch in person. Bring a valid government-issued photo ID and your initial deposit. To find the nearest branch, visit interbank.com/locations.

Yes. eStatements are available at no charge and deliver your monthly account statements electronically through online banking, reducing paper mail and giving you faster access to your records.

Yes. InterBank supports Zelle®, a fast, safe, and easy way to send money directly between bank accounts in the U.S. — typically within minutes. You can access Zelle® online and through the InterBank mobile banking app.

InterBank issues a personalized Visa debit card with all personal checking accounts. The card includes EMV chip technology and Tap to Pay for enhanced security at home and abroad, as well as Visa cardholder benefits such as Identity Theft Protection.

Call 1-800-992-3808 anytime, 24 hours a day, 7 days a week, to activate your card or set a new PIN.

Call 1-877-949-7200 immediately, 24 hours a day, 7 days a week. Reporting quickly helps limit your liability for unauthorized transactions.

Card Manager is a feature within the InterBank mobile banking app that lets you control how, where, and when your debit card is used. You can turn the card on or off, set merchant category restrictions, view transaction details, manage travel plans, and more — all from your phone.

Yes. InterBank’s fraud monitoring system actively watches for unusual debit card activity. If potential fraud is detected, your card may be temporarily restricted and you will receive a text and voicemail with instructions. You can also sign up for Fraud Text Alerts to receive proactive notifications of any suspicious transactions.

First, verify that the card has been activated. If it has, InterBank’s fraud monitoring system may have placed a temporary hold due to suspected fraudulent activity. Check your texts and voicemail for instructions, or call your local branch during business hours.

You can reorder checks online through InterBank’s Main Street check ordering portal. Visit interbank.com/resources/check-ordering for the direct link.

InterBank offers personal loan products to help with a variety of financing needs. Contact your local branch or visit interbank.com/personal-banking/personal-loans to learn about current options, rates, and requirements.

Start by contacting your local InterBank branch or visiting interbank.com/contact. A banker will walk you through the application process, required documents, and available loan options tailored to your situation.

InterBank offers a full range of mortgage products including Conventional (fixed- and adjustable-rate), FHA, VA, Jumbo, and Rural Development loans. Whether you’re purchasing, refinancing, or financing new construction or home improvements, local Mortgage Loan Originators are available to help.

Visit interbankmtg.com or navigate to interbank.com/personal-banking/home-loans to connect with an InterBank Mortgage Loan Originator in your area. They can review your situation, discuss loan options, and guide you through the application process.

Yes. InterBank’s mortgage team can help you evaluate whether refinancing your current home loan makes financial sense, and guide you through the process if so.

InterBank’s NMLS number is 412789. Individual Mortgage Loan Originators also carry their own NMLS identifiers, which will be disclosed during the loan process.

InterBank provides a comprehensive suite of business banking solutions including business checking and savings accounts, business loans and lines of credit, and treasury services. The bank focuses on building meaningful local relationships to support business growth at every stage.

InterBank offers flexible, competitive borrowing options for businesses including term loans and lines of credit. Contact your local branch or visit interbank.com/business-banking/business-loans to discuss your business’s specific financing needs.

Treasury Management Services – also known as Business Online Banking – help small businesses and commercial clients manage cash flow, make payments, monitor accounts, and reduce fraud risk. Services may include online ACH, payroll and wire origination, remote deposit capture, positive pay, user access controls, and credit card processing solutions. Visit interbank.com/business-banking/treasury-services for details.

Yes. InterBank offers Remote Deposit Capture for business customers, allowing you to deposit checks electronically without visiting a branch. Contact your local branch to enroll or learn more.

Contact your nearest InterBank branch to schedule an appointment. A business banker will guide you through account options, required documentation (such as business formation documents and identification), and any applicable minimum deposit requirements.

InterBank employs multiple layers of protection including real-time debit card fraud monitoring, Fraud Text Alerts, Card Manager controls, EMV chip technology on all debit cards, and Visa’s built-in Identity Theft Protection. You can also set up Real-Time Alerts for account activity through online or mobile banking.

For debit card fraud, call 1-877-949-7200 immediately. For other account concerns, contact your local branch as soon as possible. You can also visit interbank.com/resources/fraud-information-center for guidance on identifying and reporting fraud.

InterBank maintains a Fraud Information Center at interbank.com/resources/fraud-information-center and a Debit Card Fraud FAQ at interbank.com/resources/debit-card-fraud-faq. The bank also publishes regular security tips through its Insights blog.

No. InterBank will never ask you to provide your password, full account number, or PIN via phone, text, or email. If you receive a suspicious call or message claiming to be from InterBank, do not provide any information — contact your local branch directly to verify.

You can submit a contact information change request online at interbank.com/resources/contact-information-change-request, or visit your local branch in person with a valid photo ID.

To set up direct deposit, provide your employer or payer with InterBank’s routing number (103000703) and your full account number. You can find your account number on a check, your account statement, or by logging into online banking.

Wire transfers can be initiated at any InterBank branch. You will need the recipient’s bank name, routing number, account number, and in some cases a SWIFT code for international wires. Contact your local branch for fees and cutoff times.

You can submit a formal complaint using InterBank’s Consumer Complaint Form, available at interbank.com/contact. Alternatively, contact your local branch directly to speak with a banker.