Online Banking

EMV Chip Card

Attention Customers

InterBank has partnered with MasterCard to improve your benefits and add chip technology to your Debit Card at no cost to you.

If you currently have an InterBank Debit Card or InterBank Business Debit Card that does NOT have an EMV chip embedded on the front of the card, you will receive a new InterBank Debit MasterCard or InterBank Business Debit MasterCard in the month of December or January.

Watch your mailbox for more information from InterBank, your new MasterCard, detailed information about all of the new benefits, and activation instructions.

Your existing Debit card will be disabled soon after the new one is delivered, so be sure to activate the new card immediately and notify merchants of your new card number if they automatically bill your debit card.


When your new card arrives you will enjoy:

  • Uninterrupted account access — Purchases and ATM withdrawals will continue to be deducted from your checking account, just like before.
  • Continued convenience and security — Shopping with your card is faster than writing checks and safer than carrying cash, plus you’re protected with Zero Liability for unauthorized purchases.
  • Great new benefits — You’ll also enjoy access to all of the other benefits listed below, including chip technology for your protection.

Important Phone Numbers to remember

these numbers are always available under the “Contact” link on the front page of interbank.com.

800-992-3808

Activate your card or change your PIN.

877-949-7200

Report Lost or Stolen Debit Card.

You may contact your local branch during normal business hours. After hours you will be directed to our 24×7 monitoring center.


EMV Chip Card Frequently Asked Questions:

A Chip Card contains an embedded microchip that encrypts customer information into a unique code that significantly increases transaction and account data security when used at a chip-enabled terminal, and makes card cloning and fraud more difficult.

At merchants who have chip-enabled terminals, insert your Chip Card in the chip-enabled terminal, and sign or enter your PIN to authorize the transaction. The card must remain in the terminal for a few seconds as the secure information is transmitted and received.

At merchants who are not yet equipped with chip – enabled terminals, swipe and sign your name as usual.

For phone or online transactions, nothing changes – simply provide your credit card number and complete your online transaction as you do today.

In addition to the embedded chip that provides an added layer of security at chip-enabled terminals, your card will also continue to have the traditional magnetic strip, enabling you to use it at merchants who do not yet have a chip-enabled terminal.

The new card will not have an assigned PIN, you must create the PIN during the activation process. This PIN may be the same number you have used previously.



Additional Benefits for InterBank Debit Cardholders: (Non-Business Cards)

Chip Technology

Improves the global usability and security of your card as more merchants at home and abroad switch to advanced chip card terminals.

Extended Warranty

Doubles most manufacturer or U.S. store brand warranties for up to one additional year.

View the Consumer Guide to Benefits

Price Protection

Can refund the difference if you buy something and then see it advertised for less within 60 days of the date of purchase.

View the Consumer Guide to Benefits

Satisfaction Guarantee

Can provide a refund of up to $250 if you are dissatisfied with a purchase and the merchant will not accept a return within 60 days of the purchase date.

View the Consumer Guide to Benefits

Identity Theft Resolution Services

Assists you with credit bureau notification and debit card replacement and provides you with an ID Theft Affidavit should you become the victim of Identity Theft.

View the Consumer Guide to Benefits

MasterCard Airport Concierge™

Provides a Meet and Greet agent to assist with flight connections plus, at select airports, expedited security/immigration processing.

Visit MasterCard.com for Details

MasterCard Priceless® Cities

Offers unique access and special experiences so you can enjoy more of the cities you love.

Visit Priceless.com for Details

Card Valet

Manage your card usage through your mobile device by defining when, where and how the card is used.

Visit CardValet.com for Details


Additional Benefits for InterBank Business Debit Cardholders:

Chip Technology

Improves the global usability and security of your card as more merchants at home and abroad switch to advanced chip card terminals.

Extended Warranty

Doubles most manufacturer or U.S. store brand warranties for up to one additional year.

View the Business Guide to Benefits

Identity Theft Resolution Services

Assists you with credit bureau notification and debit card replacement and provides you with an ID Theft Affidavit should you become the victim of Identity Theft.

View the Business Guide to Benefits

Purchase Assurance

Covers most items purchased with your card if they are damaged or stolen within 90 days of the date of purchase.

View the Business Guide to Benefits

MasterCard® VAT Reclaim Service

Provides companies doing business in Europe an easy and efficient way to reclaim their Value Added Taxes.

View the Business Guide to Benefits

MasterAssistTM Travel Assistance Services

Can provide emergency travel assistance plus pre-trip destination information when traveling more than 100 miles from home.

View the Business Guide to Benefits

MasterRental Insurance

Can provide reimbursement for physical damage to or theft of a rental vehicle.

View the Business Guide to Benefits

MasterCard Airport Concierge™

Provides a Meet and Greet agent to assist with flight connections plus, at select airports, expedited security/immigration processing.

Visit MasterCard.com for Details

MasterCard Priceless® Cities

Offers unique access and special experiences so you can enjoy more of the cities you love.

Visit Priceless.com for Details

Card Valet

Manage your card usage through your mobile device by defining when, where and how the card is used.

Visit CardValet.com for Details


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