What is multi-factor authentication?

Using more than one mechanism to verify and validate the authenticity of a person's identity; (i.e., requiring more than a member number and password.)

Do I have to register for this new level of security?

Yes. In order to comply with Federal Regulations and to offer the best protection for our customers, all InterBank internet users will have 30 days to enroll in this Two-Factor Authentication security process and download the Verification Engine for free and to register their Security Questions.

You have your choice of either answering one of the security questions each time you log in, or of downloading the Verification Engine tool to your computer, which will allow you to bypass the security question upon signing in.

When will you ask me a security question?

When logging in from an unprotected computer (such as a public or infrequently used computer) where you have not downloaded the Verification Engine tool used to protect you from being redirected to fraudulent sites.

What if I forget my password or the answers to my security questions?

Please contact us during regular business hours by phone at 763.255.1700 or toll-free at (877) 236.1700, and we can reset your information.

What is the Verification Engine Tool?

The tool is called Verification Engine from Comodo, the leading Digital Certification Authority on the Internet. With this new technology, all of InterBank's logos and log-in boxes are protected so that you can authenticate their legitimacy in real time before you divulge anything confidential. This technology puts fraudsters out of business and you in control of your confidential information.

How does the Verification Engine Tool work?

To prove the authenticity of any InterBank web page, we have 'protected' some of the standard content of our web pages - our logos and login boxes and our rate pages. Only users with the Verification Engine tool will be able to prove the authenticity of our protected sites.

Here's how:
• When you roll your mouse over our protected content (logos, log-in box and rate pages), a bright green border will be displayed around the edge of your monitor screen.
• When there's a green border around the page it means the content has been verified as authentic and you may perform your bank transactions with confidence.
• And if you end up at a fake site, you are protected because non authorized sites will NOT display the green verification indicator.

When does the increased security measures begin?

Our InterBank website increased security will begin with the launch of Comodo's Verification Engine protection on December 1st, 2007. All of our customers will have 30 days to download their security software. You may download it anytime during those 30 days. Its fast, easy and its FREE to our customers. To download your Verification Engine, click here.

What do I need to do to register myself?

• Download the Verification Engine tool from the InterBank website or go to www.vengine.com. It's small, it's FREE and it's necessary. The download is easy to do and only takes a few moments. You will be prompted to create your three Security Questions during this process.
• It's that fast and that easy...and you are protected against the phishers and fraudsters!!
• If you need help or have questions with the installation, please go www.vengine.com . There you will find support information and frequently asked questions. For more information on these services, go to www.vengine.com or call 1-888-COMODO1.

What does the green frame around my screen mean?

Through sophisticated technology, Verification Engine matches company logo's or log-in boxes to legitimate company sites. So now you can authenticate that the site you are visiting actually is from the company it claims to be.

What if I don't see a see green border when I roll the mouse over the logo?

It can mean a few things, but usually you just need to wait until the page fully loads before you try and verify the web content. Once the page loads, then you should be able to see the green border around protected content when you roll over the logo.

At InterBank, we integrated this technology into the pages that we wanted to ensure were protected. This includes pages that have our logo, log-in boxes or our rate pages.

If after the page loads you still don't see a green border, it could mean that the site did not protect that specific content. Today, larger sites and most banks are registered with us and you will see the green border if you roll your mouse over the logo on the first page of these larger sites.

The green border does not show up on all the web pages I browse - why?

Some merchants only have a few pages verified with Comodo. As a double check - only input sensitive data on pages where their logo or log-in box can be verified and where you see a 'padlock' symbol in your browser. This symbol indicates you have a secure encrypted session with the server you are on.

The green border does not show up right away - why?

Verification Engine will work once the entire page has loaded. If you tried to verify a logo or log-in box when your computer was still getting the content from the site, it will not verify the contents. Simply try again when the page has fully loaded.

The green border does not show up on all content I am trying to verify - only specific content - why?

Websites owners choose what content they wish to have verified and often only specific elements of a site are enabled to be authenticated. Typically, logos, log-in boxes and sensitive information are verified. General content is often not enabled by the merchants for verification.

Verification Engine tool will not work with my Internet Explorer?

We recommend that you use Internet Explorer 5.01 or above.

Are other browsers supported?

Currently the Verification Engine tool will work with Internet Explorer, AOL, Netscape and Mozilla Firefox

How do I un-install Verification Engine?

Simply open Control Panel, click Add/Remove Programs and select Verification Engine

Is this usable with visual impairments or other disabilities and if so what sounds can I use for Audio Authentication?

Yes. The Verification Engine tool is fully compatible with the American with Disabilities Accessibility Act and any WAV file can be used.