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InterBank Internet Banking Access Agreement
I. Introduction
II. Accessing Your InterBank Accounts through InterBank Internet Banking
A. Requirements
B. Electronic Mail (E-mail)
C. Fees
D. New Services
E. Benefits of Using InterBank Internet Banking
III. Terms and Conditions
A. Your Online Password
B. Payment Account
C. Our Liability
D. Overdrafts: Order of Payments, Transfers, Other Withdrawals
E. Hours of Accessibility
F. Additional Terms and Conditions
IV. InterBank Internet Banking Payment Services
A. Using the Service
B. Bill Pay Fees
V. General Terms
A. Changes to Charges, Fees or Other Terms
B. Disclosure of Account Information
C. Questions or Error Correction on InterBank Internet Banking Transactions
D. Other General Terms
VI. Protecting Your Account
A. Preventing Misuse of Your Account
B. Unauthorized Transactions in Your InterBank Accounts
I.
Introduction
This Online
Access Agreement ("Access Agreement") for accessing your InterBank accounts
through Application Name explains the terms and conditions governing the Online
banking services and bill pay offered through Application Name. By using the
Application Name Services, you agree to the terms and conditions of this Access
Agreement. This Online Access Agreement will be governed by and interpreted in
accordance with Federal law and regulation, and to the extent there is no
applicable Federal law or regulation, by the laws of the State of Minnesota. The
terms "we," "us," "our," " InterBank, " and "Bank" refer to InterBank. "You"
refers to each signer on an account. The term "business days" means Monday
through Friday, excluding Saturday, Sunday and Federal holidays.
InterBank
Internet Banking can be used to access InterBank accounts. Each of your accounts
at InterBank is also governed by the applicable account disclosure statement
("Deposit Agreement and Disclosure").
II. Accessing
Your InterBank Accounts through InterBank Internet Banking
A.
Requirements
To access your
accounts through Application Name, you must have an InterBank account and an
Online password.
A business must
be operating under a tax payer identification number which must be the owner's
Social Security Number to have access to these accounts.
B. Electronic
Mail (E-mail)
Sending
electronic mail (E-mail) through InterBank Internet Banking is a way to
communicate with the InterBank. E-mail is provided for you to ask questions
about your account(s) and provide general feedback. E-mail is accessible after
you sign on with your password to a session of InterBank Internet Banking. To
ensure the security of your account information, we recommend that you use
E-mail when asking specific questions about your account(s).
You cannot use
E-mail to initiate transactions on your account(s). For banking transactions,
please use the appropriate functions within InterBank Internet Banking or call
763-255-1700.
C. Fees
There are no
monthly or transaction fees for accessing your account(s) through InterBank
Internet Banking. See Section IV for a description of Bill Pay fees.
Please note that
fees may be assessed by your Online service provider.
D. New
Services
InterBank may, from time to time, introduce new Online services. We will
notify you of any new services. By using these services when they become
available, you agree to be bound by the rules communicated to you concerning
these services.
E. Benefits
of Using InterBank Internet Banking
With InterBank
Internet Banking, you can manage your personal or small business accounts from
your home or office on your personal computer. You can use InterBank Internet
Banking to:
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View account balances and review transaction
history.
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Transfer money between accounts. (As noted in the
applicable account Deposit Agreement and Disclosure Statement).
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Pay bills to any merchant, institution or
individual.
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Communicate directly with InterBank through
E-mail.
III. Terms
and Conditions
The first time
you access your InterBank accounts through InterBank Internet Banking you agree
to be bound by all the terms and conditions of this Agreement and acknowledges
your receipt and understanding of this disclosure.
A. Your
Online Password
You will be
given an Online Password that will give you access to your InterBank accounts
for InterBank Internet Banking access. This password can be changed within
InterBank Internet Banking using the options button. We recommend that you
change your password regularly. InterBank will act on instructions received
under your password. For security purposes, it is recommended that you memorize
this Online password and do not write it down. You are responsible for keeping
your password, account numbers and other account data confidential.
B. Payment
Account
Although there
are no fees for accessing your accounts through InterBank Internet Banking, you
may be asked to designate a payment account for selected services such as Bill
Pay. You agree to pay promptly all fees and charges for services provided under
this Agreement, and authorize us to charge the account that you have designated
as the payment account or any other account for the fees.
If you close the
payment account, you must notify InterBank and identify a new payment account
for the selected services. Additionally, if you close all InterBank accounts,
you must notify InterBank Customer Service to cancel the InterBank Internet
Banking services.
Your Online
access may be canceled at any time without prior notice due to insufficient
funds in one of your accounts. After cancellation, InterBank Internet Banking
services may be reinstated, once sufficient funds are available in your
accounts to cover any fees and other pending transfers or debits. In order to
reinstate your services, you must call InterBank Customer Service at
763-255-1700.
If you do not
access your InterBank accounts through InterBank Internet Banking for any (1)
one year period, InterBank reserves the right to disconnect your service without
notice. Please note that your bill payment information will be lost if you are
disconnected.
You agree to be
responsible for any telephone charges incurred by accessing your InterBank
accounts through InterBank Internet Banking.
If you wish to
cancel any of the InterBank Internet Banking services offered through InterBank
Internet Banking, please contact InterBank Customer Service at 763-255-1700 or
send us cancellation instructions in writing to InterBank, 13601 80th Circle N.,
Maple Grove, MN 55369.
C. Our
Liability
Except as
specifically provided in this Agreement or where the law requires a different
standard, you agree that neither we nor the service providers shall be
responsible for any loss, property damage or bodily injury, whether caused by
the equipment, software, InterBank, OR by Internet browser providers such as
Netscape (Netscape Navigator browser) and Microsoft (Microsoft Explorer
browser), OR by Internet access providers OR by Online service providers OR by
an agent or subcontractor of any of the foregoing. Nor shall we or the service
providers be responsible for any direct, indirect, special or consequential,
economic or other damages arising in any way out of the installation, use or
maintenance of the equipment, software, the Online Financial Services, or
Internet browser or access software.
D.
Overdrafts: Order of Payments, Transfers, Other Withdrawals
If your account
has insufficient funds to perform all electronic funds transfers (ATM
withdrawals, pre-authorized transactions, Application Name transfers and bill
payments, etc.) that you have requested for a given business day, then:
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Certain electronic funds transfers involving
currency disbursement, like ATM withdrawals, will have priority, and
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The electronic funds transfers initiated through
Application Name may result in an overdraft of your account and may, at
InterBank's discretion, be canceled.
In addition, you
will be charged the same overdraft charges that apply to your account.
E. Hours of
Accessibility
You can access
your InterBank accounts through InterBank Internet Banking seven days a week, 24
hours a day. However, at certain times, some or all of InterBank Internet
Banking may not be available due to system maintenance. You will be notified
Online when this occurs.
A transfer
initiated through InterBank Internet Banking before 12:00 P.M. on a business day
is posted to your account the same day. All transfers completed after 12:00 P.M.
on a business day or on a Saturday, Sunday or banking holiday, will be posted on
the next business day.
Our business
days are Monday through Friday. Saturday, Sunday and Federal holidays are not
included as a business day.
F. Additional
Terms and Conditions
Obtaining
Account Balance and Transaction History - You can obtain balance and transaction
history on all eligible accounts. Current balance and activity information is
available as of the close of the previous business day.
Transferring
Funds - The number of transfers from a savings account is limited as described
in the applicable Deposit Agreement and Disclosure. If a hold has been placed on
deposits made to an account from which you wish to transfer funds, you cannot
transfer the portion of the funds held until the hold expires.
IV. Bill Pay
Service
A. Using the
Service
The Application
Name Payment Service allows you to schedule bill payments through Application
Name. You can schedule, at your option, for the payment of your current, future
and recurring bills from any of your InterBank checking accounts. There is no
limit to the number of payments that may be authorized. You may pay any merchant
or individual through the use of InterBank Internet Banking. We are unable to
process any payment of taxes or court-directed payments through InterBank
Internet Banking Payment Services.
By furnishing us
with the names of payees/merchants, you authorize us to follow the payment
instructions to these payee/merchants that you provide us through InterBank
Internet Banking. When we receive a payment instruction (for the current or a
future date), we will remit funds to the payee on your behalf from the funds in
your selected checking account. When InterBank receives a payment instruction,
you authorize it to charge your checking account and remit funds on your behalf
so that the funds arrive as close to the business day designated by you as
reasonably possible. While it is anticipated that most transactions will be
completed on the exact day designated, it is understood that due to
circumstances beyond the control of InterBank, particularly delays in handling
and posting payments slow-responding companies or financial institutions, some
transactions may take a day or even a few days longer.
For this reason,
it is recommended that all payments transfers be scheduled to at least (7) seven
business days before the actual due date, not the late date. If you properly
follow the procedures described herein, and InterBank fails to deliver a payment
on the scheduled payment date, InterBank will bear the responsibility for late
charges ($50.00 maximum). In any other event, including, but not limited to,
choosing a payment date less than (7) seven days prior to the actual due date,
the risk of incurring and the responsibility for paying any and all charges or
penalties shall be borne by you.
InterBank will use its best efforts to process all your payments properly.
However, InterBank shall incur no liability if it is unable to complete any
payments initiated by you through InterBank Internet Banking payment services
because of the existence of any one or more of the following circumstances:
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Your account does not contain sufficient funds to
complete the transaction or the transaction would exceed the credit limit of
your overdraft protection account.
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The InterBank processing center is not working
properly and you know or have been advised by the service about the
malfunction before you execute the transaction.
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You have not provided InterBank with the correct
names or account information for those persons or entities to whomever you
wish to direct payment.
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Circumstances beyond the control of InterBank,
such as, but not limited to, fire, flood, or interference from an
outside force that would prevent the proper execution of the transaction.
InterBank has taken reasonable precautions to avoid those circumstances.
You have the
right to stop or change any scheduled payment. You must cancel the payment by no
later than 3 PM (Pacific Time), on the Payment Date, by using the DELETE
function on the Application Name "Pending Payment" screen.
InterBank reserves the right to terminate your use of Application Name bill
payment service in whole or part, at any time without prior notice.
If, for any
reason, you should ever wish to cancel Application Name bill payment services,
we strongly suggest that you cancel all future bill payments at the same time
that you cancel your service, either by deleting those payments yourself using
Application Name or calling InterBank's Customer Service at 763-255-1700. This
will ensure that future payments and transfers made by you will not be
duplicated. We will automatically delete all outstanding payment orders (all
individual payments and all recurring payments) once we have been notified that
your service has been terminated. We will continue to maintain your accounts
until you notify us otherwise.
B. Bill Pay
Fees
The monthly fee
for InterBank Internet Banking payment services is $0.00. This fee covers
unlimited bill payments to anyone you wish to pay in the U.S. These fees cover
service for the previous month and are effective upon enrollment. Fees will be
charged to your payment account, whether or not bill payments are made out of
that account, or any other account linked to InterBank Internet Banking payment
services.
Additionally,
you agree to pay any special charges in effect as announced by the Bank from
time to time. These charges are in addition to the fees and service charges
specified in your applicable checking, savings, overdraft protection account
agreements (for example, uncollected or overdraft charges on your checking
account).
If the payment
account has insufficient funds to cover fees, the Bank will deduct the fee from
any other checking account linked to InterBank Internet Banking (in any order we
may choose). If the fee cannot be paid, we may cancel your Bill Pay service.
After cancellation, your Bill Pay service may be reinstated by contacting
InterBank Customer Service once sufficient funds are available in your payment
account to cover the bill payment fees and any other pending transfers or
debits.
V. General
Terms
A. Changes to
Charges, Fees or Other Terms
We reserve the
right to change the charges, fees or other terms described in this Agreement.
However, when changes are made to any fees or charges, we will notify you
Online, or send a notice to you at the address shown on our records, or send you
an electronic mail message (E-mail). The notice will be posted or sent at least
thirty (30) days in advance of the effective date of any additional fees for
Online transactions, or of any stricter limits on the type, amount or frequency
of transactions or any increase in your responsibility for unauthorized
transactions, unless an immediate change is necessary to maintain the security
of the system. If such a change is made, and it can be disclosed without
jeopardizing the security of the system, we will provide you with electronic or
written notice within thirty (30) days after the change. As always, you may
choose to accept or decline changes by continuing or discontinuing the accounts
or services to which these changes relate. We also reserve the option, in our
business judgment, to waive, reduce or reverse charges or fees in individual
situations. Changes to fees applicable to specific accounts are governed by the
applicable Deposit Agreement and Disclosure.
B. Disclosure
of Account Information
You understand
that in addition to information furnished pursuant to legal process, some
information about your accounts may automatically be disclosed to others. For
example, the tax laws require disclosure to the government of the amount of the
interest you earn, and some transactions, such as certain large currency and
foreign transactions, must be reported to the government. The Bank may also
provide information about your account(s) to persons or companies the Bank
believes would use the information for reasonable purposes, such as when a
prospective creditor seeks to verify information you may have given in a credit
application or a merchant calls to verify a check you have written. In addition,
the Bank routinely informs a credit bureau when accounts are closed by the Bank
because they were not handled properly. The Bank may also seek information about
you from others, such as a credit bureau, in connection with the opening or
maintaining of your account. You authorize these transfers of information.
C. Questions
or Error Correction on InterBank Internet Banking Transactions
In case of
questions or errors about InterBank Internet Banking funds transfers through
InterBank Internet Banking involving your account, here is what you should do:
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Contact InterBank by electronic mail (E-mail)
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Fax InterBank at 763-255-1600
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Telephone InterBank at 763-255-1700
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Write InterBank at 13601 80th Circle N., Maple
Grove, MN 55369, as soon as you can if you think your statement or
transaction record is wrong, or if you need more information about a
transaction listed on the statement or transaction record
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We must hear from you no later than sixty (60)
days after we have sent the first paper statement on which the problem or
error appeared. If you notify us verbally, we may require that you send us
your complaint or question in writing within ten (IO) business days.
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Tell us your name and account number
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Describe the error or the transaction you are
unsure about, and explain why you believe it is in error or why you need
more information.
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Tell us the dollar amount of the suspected error.
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For a bill payment, tell us the checking account
number used to pay the bill, payee name, date the payment was sent, payment
amount, reference number, and payee account number for the payment in
question.
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Here's what we will do:
We will tell you
the results of our investigation within ten (10) business days, or twenty (20)
business days in the case of point of sale purchases, after we hear from you and
will correct any error promptly. If we need more time, however, we may take up
to forty-five (45) days, or ninety (90) days in the case of point of sale or
international transactions, to investigate your complaint or question. If we
decide to do this, we will credit your account within ten (10) business days, or
twenty (20) business days in the case of point of sale or international
transactions, for the amount you think is in error, so that you will have the
use of the money during the time it takes us to complete our investigation. If
we ask you to put your complaint or question in writing and we do not receive it
within ten (10) business days, we will not credit your account. If we determine
that there was no error, we will send you a written explanation within three (3)
business days after we finish our investigation and debit the amount of the
error that we previously credited. You may request copies of the documents that
we used in our investigation.
If we do not
complete a transfer to or from your InterBank account on time or in the correct
amount according to our agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will not be liable, for
instance:
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If, through no fault of ours, you do not have
enough money in your account to make a transfer.
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If a legal order directs us to prohibit
withdrawals from the account.
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If your account is closed or if it has been
frozen.
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If the transfer would cause your balance to go
over the credit limit for any credit arrangement set up to cover overdrafts.
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If you, or anyone you allow, commits any fraud or
violates any law or regulation.
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If any electronic terminal, telecommunication
device or any part of the electronic fund transfer system is not working
properly.
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If you have not provided us with complete and
correct payment information, including without limitation the name,
address, account number, and payment amount for the payee on a bill payment.
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If you have not properly followed the
instructions for using Application Name.
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If circumstances beyond our control (such as
fire, flood or improper transmission or handling of payments by a third
party) prevent the transfer, despite reasonable precautions taken by us.
D. Other
General Terms
Other Agreements
- In addition to this Agreement you agree to be bound by and will comply with
the requirements of the applicable Deposit Agreement and Disclosure, the Bank's
rules and regulations, the rules and regulations of any funds transfer system to
which the Bank belongs, and applicable State and Federal laws and regulations.
We agree to be bound by them also.
InterBank Reserves the Right to terminate this Agreement - The Bank reserves
the right to terminate this Agreement and your access to Application Name, in
whole or in part, at any time without prior notice.
VI.
Protecting Your Account
A. Preventing
Misuse of Your Account
Your role is
extremely important in the prevention of any wrongful use of your account. You
must promptly examine your statement upon receipt. If you find that your records
and ours disagree, you must immediately call InterBank Customer Service at
763-255-1700.
Protecting
Personal Information - In addition to protecting your account information, you
should also take precautions to protect your personal identification
information, such as your driver's license, Social Security Number, etc. This
information by itself or together with information on your account may allow
unauthorized access to your account(s). It is your responsibility to protect
personal information with the same level of care that you protect your account
information.
Taking Care of
Your Online Password - The password that is used to gain access to InterBank
Internet Banking should also be kept confidential. For your protection we
recommend that you change your Online password regularly. It is recommended that
you memorize this Online password and do not write it down.
You are
responsible for keeping your password, account numbers and other account data
confidential. If you believe that your Online password may have been lost or
stolen, or that someone has transferred or may transfer money from your account
without your permission, notify InterBank Customer Service at once at
763-255-1700.
B.
Unauthorized Transactions in Your InterBank Accounts
Notify us
immediately if you believe another person has improperly obtained your Online
password. Also notify us if someone has transferred or may transfer money from
your account without your permission, or if you suspect any fraudulent activity
on your account. Only reveal your account number to a legitimate entity for a
purpose you authorize (such as your insurance company for automatic payments).
To notify us, call InterBank Customer Service at 763-255-1700, or write
InterBank, 13601 80th Circle N., Maple Grove, MN 55369.
If your Online
password has been compromised and you tell us within two (2) business days after
you learn of the loss or theft, you can lose no more than $50 if someone used
your Online password without your permission to access a InterBank deposit
account. If you do NOT tell us within two (2) business days after you learn of
the loss or theft, and we could have stopped someone from taking money without
your permission had you told us, you could lose as much as $500.
Also, if your
statement shows withdrawals, transfers or purchases that you did not make or
authorize, please notify us immediately. If you do not notify us within sixty
(60) days after the paper statement was mailed to you, and we could have stopped
someone from taking money if you had told us in time, you may not get back any
money lost after the sixty (60) days. If extenuating circumstances, such as a
long trip or hospital stay, kept you from telling us, the time periods in this
section will be extended.
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